Do you bring your own supplies and equipment?
Yes. We arrive with everything — professional-grade products, microfiber cloths, mops, and HEPA-filter vacuums. Prefer we use yours? Just tell us when you book.
Are you insured and bonded?
Absolutely. Every cleaner is fully insured and bonded, and every visit is covered by our 100% happiness guarantee. If anything isn't right, we come back and make it right — free.
Will I get the same cleaner every time?
For recurring plans, yes. We assign you a dedicated cleaner who learns your home and your priorities. If they're ever out sick, we'll ask before sending a trusted teammate.
Are your products safe for pets and kids?
Yes. Our standard kit is family- and pet-safe, and our Green Cleaning option uses only plant-based, EPA Safer Choice products with zero harsh fumes.
What is your cancellation policy?
Life happens. Reschedule or cancel free of charge up to 24 hours before your visit. Inside 24 hours, a small fee applies since your cleaner's day is already reserved.
Do I need to tip?
Tips are never expected but always appreciated. Most clients who tip leave 10–20%, and 100% of it goes to your cleaner.
How long does a cleaning take?
A standard 3-bedroom home takes about 2–3 hours with one cleaner. Deep cleans and move-in/out cleans run longer — we'll give you an honest time window with your quote.
How much does it cost?
Every home is different, so we price by size, condition, and frequency — not by a generic rate card. Recurring clients save up to 20%. Get your exact price in about a minute with our instant quote.
Are your cleaners background-checked?
Every single one. Background checks, reference checks, in-person training, and a trial period before anyone cleans solo in your home.
Do I need to be home during the cleaning?
Not at all. Most clients hand us a key, door code, or garage code. Entry instructions are stored securely and never shared beyond your assigned cleaner.
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